A little less buyer’s remorse.

Our 30-day returns policy

If you change your mind, request a refund within 30 days of receiving your order. You do not need to give a reason. This policy is in addition to your statutory rights and does not limit your rights if goods are faulty, damaged or not as described.

How to request a refund

Email thefreddoindex@gmail.com with your order number and the items you want to return. If you cannot find your order number, include other proof of purchase so we can locate your order.

The return address is available on request: email us and we will send you the address and return instructions. Please contact us before posting anything back so it reaches the right place. Your request date is the date you tell us you want to cancel, not the date we reply.

Send the goods back within 14 days of telling us you want to return them. Keep your proof of postage.

Condition of returned items

You may inspect and try on goods as you would in a shop. Please return them with their accessories and, where possible, their original packaging. We may reduce a change-of-mind refund to reflect any loss in value caused by handling beyond what is necessary to check the goods’ nature, characteristics and functioning, where the law allows.

Shipping costs

You pay the return postage for change-of-mind returns. If goods are faulty, damaged or not as described, we will cover reasonable return costs; contact us so we can arrange this with you.

When you return your whole order, we will also refund the cost of our standard outbound delivery. If you chose a more expensive delivery option, we refund only the standard delivery amount.

When you will receive your refund

For change-of-mind returns, we will refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first. Refunds go to your original payment method unless you expressly agree otherwise, with no refund fee. Your payment provider may take additional time to show the refund.

Faulty, damaged or incorrect goods

Email us with your order number and a description of the problem. Photos can help us resolve it, but are not a condition of your statutory rights. We will arrange the refund, repair or replacement you are entitled to under applicable consumer law.

The 30-day change-of-mind deadline does not end your legal rights concerning faulty goods. Nothing in this policy excludes or limits your statutory rights.

Your information

We use the details in your return request to locate your purchase and handle your return or refund. Read our Privacy & Cookies notice for more information.